SUPPORT

Kx is proud to provide industry acclaimed support for our customers, starting with free, onsite evaluations for qualified prospects with application requirements well-suited for Kx technology.

We pride ourselves on being highly responsive to customer needs, typically responding to technical inquiries within minutes, and offering solutions within the day; these are responses from knowledgeable staff who are familiar with the code at a very deep level, not scripted responses from an outsourced support center.

Beyond this, we offer a full ecosystem of resources - of both the material and the human variety - that enhances the experiences of our customers. Current licensed customers can contact us using the following addresses:

TECHNICAL SUPPORT
DOWNLOAD SOFTWARE
LICENSE REQUEST
URGENT LICENSE REQUEST
Support

SUPPORT RESOURCES

Kx Documentation Site
Please refer to the Kx Documentation Site for documentation and reference guides for programming in kdb+. You will find an introduction and kdb+ tutorials here, as well as a wealth of other important information for building kdb+ applications, including a range of Developer Brief guides.

kdb+ Google Group
An open Google discussion group for users of the Personal Developer edition of kdb+.

kdb+ Listbox
If you work at a company that has licensed kdb+, submit your company email address to join the kdb+ Listbox here.

Kx on GitHub
Developers from around the world share some of their best kdb+ code, libraries, and frameworks on GitHub, and Kx features them on its corporate GitHub page. Please send along your great kdb+ ideas to .

Support Resources

Kx offers a 32-bit version of kdb+ for free so you can try it for yourself and see how powerful and fast it is. This download has all the compatibility and functionality of the full 64-bit version, and is for non-commercial use only. A Raspberry Pi version is also available. Click below to download Kdb+ today.

Request a Demo

FEATURED NEWS

BLOG

Feeling the need for pricing at speed!

21 Feb 2019 | ,

By Tom Hill How real-time pricing can help reverse the retail decline Brand failures, CVAs, declining footfall and the over reliance on deep discounting at Christmas continue to highlight the challenging environment in retail.  As retailers adapt to the changing landscape there is a continued struggle to balance sales growth with margin in order to […]

Kx Product Insights: Wash Trades Alert

12 Feb 2019 | , , ,

by Liam McNamee   Kx has a broad list of products and solutions built on the time-series database platform kdb+ that capitalize on its high-performance capabilities when analysing very large datasets. Kx for Surveillance is a robust platform widely used by financial institutions for monitoring trades for regulatory compliance. The Surveillance platform instantly detects known […]